Terms of Service

Last Updated: 29 November 2025

1. Agreement to Terms

By accessing or using the Building Control Evidence Platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

The Service is offered subject to acceptance of all the terms and conditions contained herein and all other operating rules, policies, and procedures that may be published by us.

2. Description of Service

The Building Control Evidence Platform is a software-as-a-service (SaaS) platform designed to help property developers, builders, and construction companies manage construction project compliance with UK Building Regulations and the Building Safety Act 2022.

The Service provides tools for evidence management, team collaboration, inspection management, document tracking, and compliance reporting. The Service is an evidence management and organizational tool only and does not constitute building control services, professional advice, or regulatory compliance certification.

3. User Accounts and Registration

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information including your name, email address, company name, and other required details. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Responsibilities

You agree to:

  • Provide accurate and truthful information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities conducted through your account

3.3 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use this Service. By using the Service, you represent and warrant that you meet these requirements.

4. Subscription Plans and Billing

4.1 Subscription Tiers

The Service is offered through multiple subscription tiers: Free, Professional, and Enterprise. Each tier has specific features, limits, and pricing as detailed on our pricing page. Features and limits are subject to change with notice.

4.2 Billing and Payment

For paid subscriptions:

  • Billing occurs monthly on a recurring basis
  • Payment is processed through Stripe, our third-party payment processor
  • You must provide valid payment information and authorize us to charge your payment method
  • Subscriptions automatically renew unless cancelled before the next billing cycle
  • All fees are exclusive of applicable taxes (including UK VAT), which will be added as required by law
  • Prices are displayed in British Pounds (GBP)

4.3 Free Trial

Professional plan subscriptions may include a 14-day free trial. You will not be charged during the trial period. If you do not cancel before the trial ends, you will be automatically charged for the subscription.

4.4 Plan Changes

You may upgrade or downgrade your subscription at any time. Changes take effect immediately, and billing will be prorated for the current billing period. Downgrades may result in loss of features, content, or capacity.

4.5 Failed Payments

If payment fails, we will notify you and attempt to process payment again. Continued failure to pay may result in suspension or termination of your account. You remain responsible for any uncollected amounts.

4.6 Price Changes

We reserve the right to change our pricing. We will provide at least 30 days' notice of any price increases. Your continued use of the Service after the price change constitutes your agreement to pay the new price.

5. Cancellation and Refunds

5.1 Cancellation by You

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. You will retain access until the end of the paid period.

5.2 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new paid subscriptions. If you are not satisfied within 14 days of your initial payment, contact us for a full refund. This guarantee does not apply to renewal payments.

5.3 No Refunds for Partial Periods

Except for the 14-day money-back guarantee, fees are non-refundable. No refunds or credits will be provided for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.

6. User Content and Data Ownership

6.1 Your Content

You retain all ownership rights to the content you upload, create, or store through the Service ("User Content"), including photos, documents, project data, and evidence records.

6.2 License to Use Your Content

By uploading User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, reproduce, modify, and display your content solely for the purpose of:

  • Providing and operating the Service
  • Creating backups and ensuring data integrity
  • Complying with legal obligations and regulatory requirements
  • Improving and developing the Service (using anonymized, aggregated data only)

6.3 Content Responsibility

You are solely responsible for your User Content. You represent and warrant that:

  • You own or have the necessary rights to upload and use the content
  • Your content does not violate any laws, regulations, or third-party rights
  • Your content does not contain malicious code, viruses, or harmful materials
  • Your content is accurate and not misleading

6.4 Data Export and Portability

You may export your data at any time through the Service's export features. We will make reasonable efforts to provide your data in a commonly used format.

6.5 Data Retention After Termination

Upon account termination, we will retain your data for 30 days to allow for recovery if needed. After this period, your data will be permanently deleted, except where we are required to retain it by law (e.g., audit logs, payment records, and compliance documentation may be retained for up to 7 years).

7. Acceptable Use Policy

You agree not to use the Service for any unlawful purpose or in any way that violates these Terms. Prohibited activities include:

  • Violating any applicable laws or regulations
  • Infringing on intellectual property rights of others
  • Uploading malicious code, viruses, or harmful materials
  • Attempting to gain unauthorized access to the Service or other users' accounts
  • Interfering with or disrupting the Service or servers
  • Using the Service to transmit spam or unsolicited communications
  • Impersonating any person or entity
  • Collecting or harvesting data from the Service without permission
  • Using the Service for any fraudulent or deceptive purpose
  • Uploading false, misleading, or fraudulent compliance documentation
  • Sharing your account credentials with unauthorized parties
  • Reselling or redistributing the Service without authorization

8. Building Control and Regulatory Compliance

8.1 Evidence Management Tool Only

The Service is designed to help you organize and manage evidence related to building control compliance. However, the Service does not:

  • Constitute professional building control services
  • Replace the need for qualified building control professionals
  • Guarantee compliance with Building Regulations or the Building Safety Act 2022
  • Provide legal, engineering, or architectural advice
  • Certify that your project meets regulatory requirements

8.2 Your Compliance Obligations

You remain solely responsible for:

  • Ensuring compliance with all applicable building regulations and laws
  • Engaging qualified professionals (architects, engineers, building control officers)
  • Verifying the accuracy and completeness of all documentation
  • Meeting all statutory obligations and deadlines
  • Obtaining all necessary approvals and certifications

8.3 No Warranty of Compliance

We make no representations or warranties that use of the Service will result in regulatory compliance or approval from building control authorities. You use the Service at your own risk.

9. Service Availability and Support

9.1 Service Availability

We strive to provide reliable and continuous access to the Service. However, we do not guarantee that the Service will be available 100% of the time. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

9.2 Support

Support levels vary by subscription tier:

  • Free: Email support (best effort)
  • Professional: Priority email support
  • Enterprise: Dedicated account manager, phone support, and SLA guarantees

9.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

10. Intellectual Property Rights

10.1 Our Intellectual Property

The Service, including its software, features, functionality, and all related intellectual property, is owned by us and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any ownership rights to the Service.

10.2 License to Use the Service

Subject to these Terms and your subscription, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

10.3 Restrictions

You may not:

  • Copy, modify, or create derivative works of the Service
  • Reverse engineer, decompile, or disassemble the Service
  • Rent, lease, sell, or sublicense access to the Service
  • Remove or alter any proprietary notices or labels
  • Use the Service to develop a competing product or service

10.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate such feedback without compensation or obligation to you.

11. Third-Party Services

The Service integrates with third-party services including:

  • Stripe: Payment processing and billing
  • Vercel: Hosting and infrastructure
  • Resend: Email delivery services

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the actions, policies, or performance of third-party services.

12. Privacy and Data Protection

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Service, you consent to our collection and use of your data as described in the Privacy Policy.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You have rights regarding your personal data, including the right to access, correct, delete, and port your data.

13. Disclaimers and Limitation of Liability

13.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

WE DO NOT WARRANT THAT:

  • The Service will meet your specific requirements or expectations
  • The Service will be uninterrupted, timely, secure, or error-free
  • The results obtained from using the Service will be accurate or reliable
  • Any errors or defects in the Service will be corrected
  • The Service will achieve compliance with any regulations or standards

13.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR £100, WHICHEVER IS GREATER.

13.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded or limited by law

14. Indemnification

You agree to indemnify, defend, and hold harmless us and our officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any law or regulation
  • Your User Content or any content you upload
  • Your infringement of any third-party rights
  • Any disputes between you and other users or third parties

15. Termination

15.1 Termination by You

You may terminate your account at any time by cancelling your subscription through your account settings or contacting our support team.

15.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if:

  • You breach these Terms or our Acceptable Use Policy
  • Your account has been inactive for an extended period
  • You fail to pay required fees
  • Your use of the Service poses a security risk or violates applicable law
  • We are required to do so by law or regulatory authority

15.3 Effect of Termination

Upon termination:

  • Your right to access and use the Service will immediately cease
  • You will have 30 days to export your data before it is permanently deleted
  • You remain liable for any fees or charges incurred before termination
  • Sections of these Terms that by their nature should survive termination will continue to apply

16. Dispute Resolution and Governing Law

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

16.2 Jurisdiction

Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16.3 Informal Resolution

Before initiating formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting our support team. We will make reasonable efforts to resolve disputes amicably.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

17.2 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through a prominent notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

17.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to reflect the parties' intentions as closely as possible.

17.4 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by our authorized representative.

17.5 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign or transfer these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

17.6 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, telecommunications failures, or government actions.

17.7 No Agency

These Terms do not create any agency, partnership, joint venture, or employment relationship between you and us. You have no authority to bind us or make representations on our behalf.

18. Contact Information

If you have any questions about these Terms or the Service, please contact us at:

Email: support@buildingcontrolevidence.com
Address: [Your Company Address]
Company Registration: [Your Company Number]

19. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE SERVICE.

Last Updated: 29 November 2025